Shipping & Delivery Policy

Last Updated: 01/01/2025

At Shuddham Water Solutions, we are committed to delivering our products safely and efficiently. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered.

By placing an order with us, you agree to the terms mentioned below.

Order Processing

• All orders are processed after successful payment confirmation.

• Order processing typically takes 1–3 business days.

• Orders placed on Sundays or public holidays will be processed on the next working day.

Shipping Coverage

• We currently ship products across India.

• Delivery availability may vary based on location, accessibility, and courier service reach.

Delivery Timeline

• Estimated delivery time is 5–10 business days from the date of dispatch.

• Delivery timelines may vary depending on:

  • Customer location

  • Courier partner operations

  • Weather conditions

  • Local restrictions or unforeseen circumstances

Please note that delivery timelines are estimates only, not guaranteed dates.

Shipping Charges

• Shipping charges (if applicable) will be clearly mentioned at the time of checkout or order confirmation.

• Any additional charges for remote or special locations, if applicable, will be communicated in advance.

Dispatch & Tracking

• Once your order is dispatched, you may receive a confirmation message or call with dispatch details.

• Tracking information will be shared where available.

Installation & Service

• Delivery of the product does not always include installation unless explicitly mentioned.

• Installation and service support are subject to location availability and partner scheduling.

• Delays in installation due to customer unavailability or site conditions will not be considered a delivery failure.

Damaged or Missing Items

If you receive a product that is:

• Physically damaged

• Missing components

Please inform us within 24 hours of delivery by sharing clear photos or videos of the issue.

After verification, we may offer:

• Replacement of the damaged part

• Service support

This does not qualify for a refund.

Incorrect Address or Failed Delivery

• Customers are responsible for providing accurate shipping details.

• Orders returned due to incorrect address, unreachable contact number, or refusal to accept delivery will not be eligible for refund.

• Re-shipping, if approved, may incur additional charges.

Force Majeure

Shuddham Water Solutions shall not be held liable for delays or failures in delivery due to events beyond our control, including but not limited to natural disasters, strikes, lockdowns, or transportation disruptions.

Contact Information

For shipping-related queries, please contact:

Shuddham Water Solutions
📞 Call Us: +91 90745 14204
📧 Email: info@shuddhamwatersolutions.com
📍 Address:
15, Gayri Mohalla,
Alot, Ratlam,
Madhya Pradesh – 457114, India

We appreciate your patience and trust.
Shuddham Water Solutions is committed to transparent and reliable delivery.